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Product Recall Details

The products were on sale from July 2020 to June 2021 through retail outlets.

Brand: KitSound by Kondor Ltd.

Product identified by a label “KitSound/KSFUN25” located on the charging case within the ear bud recess.

All batches and all colours are affected by this product recall notice

There is a risk of overheating of the charging case if it is connected to a charging device or power source which inputs more than 5 volts. There is a burn risk if the charging case overheats and is subsequently touched.

  • Stop using the product immediately.
  • Please return your KS Funk25 (charging case must be included) to the retailer you purchased the product from to receive a full refund of £30. You do not need proof of purchase.
  • Please fill out the form below to start the free return process and claim an e-voucher up to the value of £301.

Please note that only the KitSound products detailed in this safety notice are affected.

We apologise that it has been necessary to recall this product and for any inconvenience caused.

1 Any purchases on E-bay Yoltso will be refunded via your PayPal account against the transaction value

If you require further assistance, please e-mail kitsoundrecall@kondor.co.uk or contact the below freephone helpline during usual business hours:

UK: 0800 414 8506
ROI: 014087135

Product Recall FAQs

For a full list of FAQs please click here.

Register your Return

We're sorry we need to recall this product. we need charging case to process your claim.

Once completed you will be able to print a freepost returns label, or we can send you a prepaid envelope.

Please send me a pre-paid FREEPOST Envelope
UK Purchases
Éire Purchases
Find address

Unable to use the register form?

Having difficulties using the register form? Please contact our customer services, who will gladly help with your product return.

Email kitsoundrecall@kondor.co.uk

Call us on UK Freephone: 08004148506

Or for ROI: 014087135


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