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SHOPPING

What Shipping Methods Are Available?

We use Royal mail and DPD shipping services. Standard shipping is via Royal Mail, Express shipping via DPD. If you opt for Express Shipping, that will go via DPD. All orders can be tracked via a tracking number, you will get a tracking number for Express Shipping items sent to you, but you will have to contact us if you wish to track a Standard Shipping item.


Do You Ship Internationally?

Currently we do not support international shipping. We are based in the UK but do ship to Rep.Ireland also.


How Long Will It Take To Get My Package?

Orders sent by Royal Mail generally take 3-5 working days to arrive, Orders via Express Shipping generally arrive within 1-2 working days. We do not process any orders between the hours of 5pm on a Fri, through to 9am on a Monday, nor on public holidays, so please allow this extra time when estimating your delivery time.



PAYMENT

What Payment Methods Are Accepted?

We accept payments securely by debit and credit cards, or via your PayPal account. Card payments are processed over a 128bit encrypted channel to SagePay’s payment gateway. Just look for the green lock in your browser to show the connection is secure.


Is Buying On-Line Safe?

Your transaction is completely secure, when using our card payment terminal or PayPal the payment information is sent directly to our payment processor via a secure connection (https), we do not actually receive any of your payment details and your details cannot be intercepted by hackers.



ORDERS & RETURNS

How do I place an Order?

To place an order online, simply navigate to the page for product(s) you are interest in and click the ‘Add to Cart’ button. You will be presented with the option to review your basket or checkout straight away. Enter your details and complete the transaction. You will be notified if the order is successful.


How Can I Cancel Or Change My Order?

During the working week, orders can be processed and despatched within an hour or two, in that time you are able to cancel an order by visiting the order page (see footer menu) and choosing to cancel the order. Alternatively you can contact customer services via the support page and quote the order number asking for a cancellation. If your order is despatched before your cancellation request is received, you will need to wait for the item to arrive then use the free returns system and send it back, but do not open the item.


Do I need an account to place an order?

You do not need an account to place an order, but without creating an account you can’t access the account page and manage your orders. You do not need an account to return an item.


How Do I Track My Order?

Visit the orders page (see footer menu) and enter your order number to track your order status. When an item is shipped via DPD (over £80 value or Express Shipping) you will get a tracking reference. Orders under £80 sent via free shipping do not receive a tracking reference.


How Can I Return a Product?

Please be aware that returns can take 7-14 working days to process due to shipping and administration. Returns are free and you will incur no costs processing a return.


KSFunk25 Recall and Return

Are any other KitSound or Kondor products affected by this recall?

No, it is only the KitSound Funk25 wireless earbuds that are subject to this recall notice. All colours (black, grey, pink, green) should be recalled.


My KSFunk25 has a charging case, ear buds and a charging lead. Which parts are the subject of this recall?

The charging case is the subject of the recall notice. You must return the charging case to receive a refund or e-voucher. If you have the ear buds and charging lead please return those as well.


My KSFunk25 was supplied with a USB C charging lead. If I don’t return the charging lead, can I still use it?

No, please return it along with the charging case and ear buds


I want to keep my KSFunk25; they work well and I am using the correct charger. Is that OK?

No, please stop using it immediately as there is a safety issue with this product and return for a refund/e-voucher.


Is it just a certain batch or date when I purchased my KSFunk25 that is affected by this recall?

No, all KSFunk25 Models are affected irrespective of their batch or purchase date.


I have a charger/power bank that I have used to charge my KSFunk25. Do I need to return that as well?

No, we are only recalling the KSFunk25 charging case with earbuds and NOT your charger as Kondor did not supply your charger.


I have used my charger/ power bank to charge my KSFunk25. Is it still safe for use to charge other devices?

Unfortunately, we cannot say. The charger/ power bank that you used was not supplied by Kondor and therefore you would need to check with the person you purchased it from.

If you have purchased any of these wireless ear buds and require further assistance, please e-mail kitsoundrecall@kondor.co.uk or contact the below freephone helpline during normal business hours:

UK: 0800 414 8506
ROI: 014087135

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