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Read your user manual?

Your product user manual should contain all the information you need to know about your KitSound product. If you haven’t read it yet, then download it from our user manuals page.

User Manuals

Got a question?

If you want a quick answer to a simple question without waiting for a reply from our team, try our frequent questions page. It covers topics like postage, returns, power issues and wireless connection.

See all FAQs

Create a support ticket

Simply fill in the details below and click ‘Create Ticket’. We will then send you a quick email notification with your ticket ID. We aim to come back to you within 48 hrs once you have raised a ticket.

Our normal working hours are 9am-5pm Monday to Friday, and we are closed on public holidays. That means any tickets raised after 5pm on a Friday or before a public holiday will not be seen until the next working day.

Mandatory fields are marked with a *

I need help with my product
I need to talk about a purchase
I just want to ask a question
Please select an option, or specify 'other'.
There may not be a version number.
Another retailer
It was a gift
We may require proof of purchase to resolve your enquiry. A screenshot or image of a receipt or email is acceptable as proof of purchase.

Drop a file here or click to upload

Maximum upload size: 3MB

This will speed up your enquiry.

Should start 'KS-'.
Please note, if this question is regarding a product or order enquiry, we may ask you for proof of purchase and additional details later to be able to process the request.

I am aged 16 or over and agree to the Privacy Policy. *

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Create Ticket

How support tickets work

What happens to my ticket once the issue is resolved?

Once we have helped you and resolved any problems you may have, your ticket will be closed. Don’t worry, tickets can always be started again by replying to our initial email response.


Your details are stored in a safe and secure off-site support ticketing system called “Zendesk”, and information is never shared outside of the Customer Support Team, Technical Support Team, or any other relevant departments. We will only contact you in response to enquiries.


What if the ticket form is not working on my device?

We optimise our ticket forms for every device, but if for some reason it isn’t working, you can email the Customer Service Team we will help you fill out the form.



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