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Create a support ticket

If you fill in the details below and click ‘Create Ticket’, a ticket will be raised with us and we’ll send an email notification with your ticket ID. Your details will be stored in a secure support ticketing system and removed once the ticket closes.

Mandatory fields are marked with a *

I need help with my product
I need to talk about a purchase
I just want to ask a question
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www.kitsound.co.uk
Another retailer
It was a gift
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We may require proof of purchase to resolve your enquiry. A screenshot or image of a receipt or email is acceptable as proof of purchase.

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This will speed up your enquiry.

Should start 'KS-'.
Please note, if this question is regarding a product or order enquiry, we may ask you for proof of purchase and additional details later to be able to process the request.

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Create Ticket

How support tickets work

Tickets are closed when they are resolved, or if there has been no activity for 96 hours. Tickets can be restarted by replying to our emails.

 

Your details are stored in a secure off-site support ticketing system called Zendesk and information is never shared outside of the customer support teams or relevant departments. We will only contact you in response to your enquiries.

 

Please note that our working hours are 9am-5pm Monday to Friday, and we are closed on public holidays. Any tickets raised after 5pm on a Friday or before a public holiday are not likely to be seen until the next working day. Sorry no support on weekends.

 

Form not working on your device?

You can email Customer Services directly if you need to.

Read your user manual?

Your product user manual should contain all the information you need to know about your KitSound product. If you haven’t read it yet, then download it from our user manuals page.

User Manuals

Frequent question

If you want a quick answer to a simple question without waiting for a reply from our team, try our frequent questions page. It covers topics like postage, returns, power issues and wireless connection.

Frequent Question

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